5

After being in the car business for 40+ years, I can tell you this is the BEST auto repair I have ever had the pleasure of doing business with. Thanks again Jeff for all your help. It's been above and beyond the service you are expected to do for a customer. I would recommend Sarek Autowerke to everyone. By the way, this is the first review I have EVER taken the time to do. Well deserved

GLEN ALLEN 10/10/2018
5

I appreciated the fact that Jeff kept me informed throughout the process, as my vehicle was in their possession. Additionally, providing me with a rental car, for the time period my car was being repaired was a very helpful, in terms of my needing to get to work. I found Jeff to be the consummate professional.

GLEN ALLEN 10/1/2018
5

Very happy with the experience, they took care of my expected service did not charge or perform what was not needed and the final bill was less than the estimate. Car was nicely cleaned and the wheels beautiful!

GLEN ALLEN 9/29/2018
5

Thanks again!! As always, you all took care of us!!

GLEN ALLEN 9/11/2018
5

As a local independent dealer, we trust the quality, precision, and efficiency of Sarek BMW. We utilize their services for our BMW inventory and refer our BMW customers to them personally. As BMW product specialists, they are as good if not better than any BMW franchise service department we have had the opportunity to deal with.

GLEN ALLEN 9/9/2018
5

Jeff was very helpful in explaining issues with our car, and understanding of our needs. Thanks.

GLEN ALLEN 9/7/2018
5

The staff at Sarek Autowerke recently installed a new valve body in my 2005 Mini Cooper S. This is a service that was not even offered to me at four other local Mini Cooper repair shops. The repair was made in a timely manner and Jeff, the shop manager, communicated with me almost daily during the progress of the repair. The new valve body fixed the issue with the car and likely saved me thousands of dollars had I chosen a different shop. The staff at Sarek were direct, honest, and always professional. I will absolutely turn to them in the future when my Mini Cooper needs service.

GLEN ALLEN 9/7/2018
5

When I first bought my BMW 3-Series, I knew that it would be difficult to find a reputable shop in the Richmond area. And I had a lot of trouble with the other shops, particularly with their lack of quality customer service. Then I found Sarek Autowerke. For the last three years, I've trusted Sarek Autowerke to keep my car maintained, and have never been disappointed. The owner, Ralf, is extremely knowledgeable and has hired an extremely competent staff to complement his expertise. Their customer service is EXCELLENT - they go above and beyond to ensure that the process is convenient for me, including providing a loaner car when my car is in the shop, regularly updating me on the repair schedule, and advising me on which repairs should be prioritized. Sarek is a company you can trust, and trust me - you'll never go anywhere else.

GLEN ALLEN 8/20/2018
5

You were courteous, professional and swift. I truly appreciate the information you've provided me and your expedient mode throughout the maintenance and repair process of BMW 750 Li. It means a lot to me. Thanks a lot

GLEN ALLEN 8/3/2018
5

Ben provided great customer service! I would definitely recommend this shop and plan to return for any other repairs I may need.

GLEN ALLEN 7/31/2018
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