ME: 40y/o, Army Officer, Washington, DC
Car: 2006 BMW X3 3.0i
Fantastic, fast, and friendly---Auto repair without peer. Easily the very best car repair experience I have ever had. I was in town (Colonial Heights) for a military event, and really only had just one day to get several necessary repairs completed before heading back up to DC. Despite my very limited time constraints, Sarek Autowerke was accommodating, kept me informed throughout the repair process, and allowed me the flexibility to decide what work was to be completed. They were incredibly thorough and helped identify other problems and were candid enough to tell me whether or not I could let go, or if it was a potential safety hazard. Without hyperbole or exaggeration, this is the best car repair/repair experience I have ever had. I drive a BMW, and anyone with a luxury/high performance/import car knows that repairs are expensive (hence why i had several issues to work through). For the work caliber and volume of work they completed, I would have easily paid twice as much at a BMW dealership.
Customer Service: They called me often, and kept me informed; did not try to hide costs or expected repair times; could not ask for better.
Repair: Excellent, my car drives better than ever. They checked everything; and I got it back the same day...probably an anomaly, but I was blown away with the quality and speed of the repair.
Price: I have had work done at actual dealerships, and this is by far the most realistic, affordable AND MORE IMPORTANTLY honest pricing I have experienced.
- The staff from mechanic to customer service rep were all well spoken and articulate.
- This is a professional, knowledgeable organization that has not forgotten the customer.
- The shop is clean and neat, almost surprisingly so.
- The guys that work there are good, honest dudes.
I wished I lived closer to this car repair service because these guys are as good as it gets.
Please consider my comments, and please consider utilizing Sarek Autowerks.